Shipping & Returns
Cocorrina & Co GP offers one shipping option at the moment: Standard Shipping which includes Tracking Number. Please note that shipments can occasionally be delayed due to unforeseen circumstances. All shipments are sent fully insured.
All orders are dispatched the next working day from the day they where made. This may vary on national holidays or unforeseen events.
Standard Shipping (Post Office)
- Please allow 5-14 business days for transit, for orders in Europe.
- Please allow 10-25 business days for transit, for orders overseas and for countries outside Europe.
Return and Refund Policy
If your order is unused and in its original unopened packaging, you can return it within 15 days from the date you completed your purchase if you are located in Europe, or within 26 days if you are located overseas or outside Europe. Once we receive the returning item(s), then you will receive a full refund for your purchase (shipping costs are non refundable).
Items that are used, opened, worn, washed, damaged and / or purchased on sale, cannot be returned and refunded.
The steps you must follow in order to return the item(s) and receive your refund, are the following:
- Return the item(s) in its original unopened package to the following address:
Cocorrina & Co GP / Mousata, P.O Box: 35 / Kefalonia island, 28100 / Greece
- You will be responsible for paying for your own shipping costs for returning your item.
- If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Once we receive the returned item(s), the charged price (excluding shipping costs) will be refunded to you.
If there is a problem with your order, or you received the item damaged (the original unopened packaging is damaged), please contact our customer service at firstname.lastname@example.org for further assistance. In your email, please attach a photo of the damaged item(s).
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.