SHIPPING POLICIES + ORDER TRACKING
We are shipping magic Worldwide
Shipping and Tracking
Cocorrina & Co Ltd offers two shipping options at the moment: Standard Shipping and Express Shipping, both of which include Tracking Number.
Express Shipping is fulfilled via DHL Express. If this shipping option is selected, once your order has been fulfilled, you will receive an email and an SMS from DHL regarding your package and delivery.
As the receiver it is your sole responsibility to track your order and submit necessary requirements to the customs or courier.
Please note that shipments can occasionally be delayed due to unforeseen circumstances.
Your local customs office may require additional documents (if you are located outside Europe) and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either your local post office (the one which services your address) or a local courier service. Depending on your area, most standard shipping orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
In case you haven't received your order within the estimated period of time noted on "SHIPPING TIMES", please login to your account and locate your tracking number provided for your order. When you click on the tracking number, you will be redirected to the postal office webpage. You then must copy your tracking number and paste it in the appropriate field. Then click "Track".
* For American customers who have chosen Standard Shipping, the tracking number can also be used through USPS (United States Postal Service) website and tracking tool found here: https://tools.usps.com/go/TrackConfirmAction_input
If your order has been delayed, and your tracking info displays that your order has reached your Country / Area / Postal Office, please contact them in order to claim your Package. Many post offices or courier services around the world, send back packages after remaining unclaimed for a number of days. If your package remains unclaimed in any postal office or courier service in your country/region/area and is send back to us, we will notify you in order to proceed with a second shipment of your package. In this case, customer must pay shipping again to have the package send again + a handling fee of 3 Euros. No refunds are made if packages are returned to us.
* Orders which contain available items and preordered items will be shipped together when the preordered item is available, unless the customer contacts us to request a partial shipment of the order for the available items. The customer will have to pay shipping costs for this second shipment, as the shipping costs the customer has already paid, are calculated for one shipment and not two.
All shipments are sent fully insured.
Art Prints are posted inside a large postal tube. This Tube can fit up to 6 Prints. For more Prints, a second postal Tube will be used.
At the moment we support payments with PayPal and Credit/Debit cards. For both payment methods you must select PayPal as your payment method.
In order to be able to pay with your Credit/Debit card, you must complete the checkout process in our website by selecting PayPal as your payment method. Then, you will be redirected to PayPal's secure payment page, from where you can select if you wish to pay via your PayPal account or if you wish to pay using your Credit/Debit card.
All orders (prints) are dispatched within three (3) business days from the day they are made because they are made to order. This may vary on national holidays or unforeseen events. Delivery times are the following:
Standard Shipping (Post Office)
Please allow 5-14 business days for transit, for orders in Europe.
Please allow 10-25 business days for transit, for orders overseas and for countries outside Europe.
Express Shipping (Courier Service)
Please allow 1-3 business days for transit, for orders in Europe.
Please allow 3-5 business days for transit, for orders sent to USA - Canada.
Please allow 3-6 business days for transit, for orders sent to Australia - New Zealand.
Please allow 3-6 business days for transit, for orders sent to the rest of the world.
RETURN & REFUND POLICY
If your order is unused and in its original unopened packaging, you can return it within 16 days from the date you completed your purchase if you are located in Europe, or within 35 days if you are located overseas or outside Europe. Once we receive the returning item(s), then you will receive a full refund for your purchase (shipping costs are non refundable).
Items that are used, opened, worn, washed, damaged and / or purchased on sale, cannot be returned and refunded.
The steps you must follow in order to return the item(s) and receive your refund, are the following:
- Return the item(s) in its original unopened package to the following address:
Cocorrina & Co Ltd / Mousata, Taxidromiki Thirida: 35 / Kefalonia island, 28100 / Greece
- You will be responsible for paying for your own shipping costs for returning your item.
- If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Once we receive the returned item(s), the charged price (excluding shipping costs) will be refunded to you.
If there is a problem with your order, or you received the item damaged (the original unopened packaging is damaged), please contact our customer service at firstname.lastname@example.org for further assistance. In your email, please attach a photo of the damaged item(s).
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.